Cultural Business Consultant and Coach
Business success requires working across cultures. Develop those skills.
Develop Intercultural Competence for Business Success
Your Business Challenges:
- We need support building a more culturally diverse and inclusive workforce.
- We are challenged to manage a culturally diverse workforce – expectations differ and communication is challenging.
- Cultural differences are hurting our business chances.
- Performance issues can be traced back to cultural differences, with badly set and understood expectations, leading to costly replacements of local staff.
- Cultural differences are leading to workplace tensions.
Your Personal Challenges:
- I’m the only “diverse” person in my team or workplace – it’s hard to fit in.
- Invisible expectations make my advancement difficult. I don’t know how to meet cultural norms and break through to the next level.
- Misunderstandings with colleagues and managers lead to feelings of not being heard and powerlessness.
- Workplace stress spilling over into personal life, impacting relationships and well-being.
Business cases and reports prove that diversity in the workplace and in management leads to tremendous business success, but intercultural barriers stand in the way:
- Multinationals. A 2022 research report by the Center for Creative Leadership reveals that only 4% of executives in US-headquartered multinationals are Asian. Even fewer are East Asian or of East Asian descent. Asia contributes nearly 50% of the world’s GDP and over 50% of global goods traded and trade growth. Yet, few Asians are represented in the top decision-making for US multinationals leading to missed opportunities and management friction with the Asian region.
- Japanese Companies: Japanese men lead 99% of Japanese companies traded on the Nikkei, and only 5% of board seats are occupied by foreigners in the TOPIX100. Despite a 10% and growing international impact on Japanese GDP, a 19 trillion yen tourism business that will likely rebound to pre-COVID levels of 28 trillion yen, and over 3 million foreigners already in Japan, Japanese businesses struggle with intercultural differences. A 2019 employment agency Persol Group research suggests that over 30% of Japanese managers are frustrated with foreign employees. This is countered by other reports where between 40% and 60% of foreign job-seekers have felt discrimination or anxiety with Japanese companies.
It’s not just about overcoming language barriers. It’s about understanding the nuanced values, norms, and communication styles. This understanding is the difference between forging fruitful partnerships and facing costly misunderstandings. You have the power to bridge the divide, build understanding, and thrive in global business.
3 Step Path to Intercultural Competence
Actual intercultural competence involves real experiences and deep understanding over a long development period. To begin that development, we will undertake a 3 step process of mentor coaching and guided self-study:
Step 1: Packing for Your Intercultural Journey: Start with You
Before navigating the vibrant tapestry of other cultures, let's focus on your cultural baggage. Through personalized coaching, we'll unlock the secrets of your own culture, exploring how your norms and experiences shape your perceptions and interactions. We'll delve into your specific intercultural challenges and set achievable goals for your journey. Theory meets practice as you challenge guided self-study behind the science and humanities of cultural differences, before moving on to actionable insights.
Step 2: From Theory to Actionable Insights - An Intercultural GPS
With self-awareness and a grasp of cultural theory, it's time to transform knowledge into action. In this step, we'll equip you with your own intercultural GPS. Leveraging vast data sets and your unique experiences, you’ll be guided you through an interactive mapping exercise, understanding your positioning relative to others in your intercultural landscape. Through individual coaching sessions, we'll analyze your unique landscape, identifying actionable insights that propel you forward.
Step 3: From Insights to Action - Beginning your Journey
We'll help you translate theory into practical skills, like navigating communication nuances, building trust across cultures, and resolving conflicts effectively. By the end of this step, you'll have a clear roadmap, not just for navigating cultural complexities but for thriving in them. You'll be equipped to confidently engage with the world, building meaningful connections and achieving success across borders. Expect practical mentor coaching focused on intercultural influence and presence so you can start making an impact in any intercultural leadership situation.
Your Guide on this Journey
Real Life Experience
- Native Canadian, 30 years in Japan, 6 years in Europe.
- A 25-year career in international, and intercultural, business:
- An executive in some of the world’s leading media and tech brands: Google/YouTube, Warner Bros Discovery, Disney.
- Deep Japanese experience: entry-level teamwork at NTT DoCoMo and outside board membership at KADOKAWA, and advisory roles for other Japanese companies and organizations.
Solid Foundation of Academics
- Bachelor of Arts in History and Politics (International Relations) (1995); Master of Science in East Asian Business (1999).
- Leading Across Borders and Cultures (INSEAD 2022).
Strong Communicator
- Manager, or skip-level manager, to hundreds of team members, intercultural, in global, Asian, and Japanese business environments.
- Coaching: ACC and PCC classwork completed at the Academy of Solution Focused Training, pursuing International Coaching Federation (ICF) ACC accreditation.
Ready to Talk?
Book a FREE consultation or contact me now!
Note: Coaching does not diagnose or treat mental problems. It is different from getting help from a therapist, doctor, or other expert. The Client should get such support if they need it. The Client should also tell their therapist about the coaching they are getting and what they are doing with the Coach.
Learn more about the International Coaching Federation and especially the Ethics of Coaching here: https://coachingfederation.org/ethics/code-of-ethics